Page 173 - ΝΑΥΤΙΚΑ ΧΡΟΝΙΚΑ - ΜΑΙΟΣ 2024

for in order to reach the 2030 and 2050 milestones, vessels to assist crewmembers and operators
our focus remains on further strengthening the var- with any technical issue they may have to tackle
iables of the somewhat complicated equation of the to ensure the smooth running of the vessel’s oper-
smooth operation of ships while simultaneously ation.
complying with the new requirements that we can In conjunction with the actions mentioned above,
really influence and control. Kongsberg has clearly we continue striving to optimise the way we pro-
stated that we will continue to invest in human cure the various components of our products and
resources both in the customer-facing activities systems, the way we organise product lifecycle
through our customer relationship managers and management, and the support we offer shipown-
back-office function personnel and in further ers and operators. All this applies to the entire life
expanding and strengthening our already broad cycle of vessels - from the moment they leave the
and unrivalled global network of Service Engineers. shipyard with Kongsberg equipment installed on
As a testament to that, we can very proudly refer board until they are decommissioned.
to the robust investment that Kongsberg has cho- Kongsberg can state that the after–sales support
sen to make in Greece through the expansion of its that the end users will be receiving throughout
after–sales support team based in the Kongsberg the product/equipment utilisation period and the
Maritime Hellas office. Since the end of the pan- consistent and professional back–up that we will
demic, we have been upscaling our after-market continue offering through the standard and the lim-
support resources; moreover, our customer rela- ited maintenance period of the equipment, shall
tionship managers, who are in daily contact with offer a solid and reliable operating platform of our
our valued customers, will be increased by 150% equipment, which the shipowners and managers
in the coming weeks, and the back-office person- operate on board their vessels.
nel will be doubled. That will result in each of our It is also essential to emphasise the fact that the
customers having a single point of contact with effort to offer adequate and reliable after–sales
a professional and dedicated team behind them, support must not be perceived as a single-dimen-
supporting all enquiries related to spare parts, dry sion obligation of a single maker such as Kongsberg
docking service task planning, preventive main- but mainly as a joint and ongoing effort which will
tenance scheduling, and on-time and efficient include the shipowners and managers’ contribu-
preparation for upcoming upgrades and retrofits tion, standpoint, and collaboration on the way
if needed. to achieving compliance with highly demanding
At the same time, Kongsberg Maritime is further operating standards; when it comes to maintaining
strengthening its service engineers pool both in existing equipment and installations on board ves-
Greece and worldwide. We are offering an even sels, on-time preparation and a proactive mindset
stronger, more capable, and diverse network of might prove to be the key determining factor in
specialists ready to step on board our customers’ achieving highly efficient operating standards.

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